FAQ2021-04-29T04:36:04+00:00
I Don’t Know Where to Start…How Can you Help Me?2021-04-28T22:56:04+00:00

Call us and see if we are a fit. We’ll listen to your needs and tell you what your options are. A job may seem overwhelming until you have the right solution from a design architect helping you out. We can put things in perspective and offer solutions that you may not have even considered. We are problem solvers and brand creators.

We can take you from idea to launch – from your branding to social media, marketing materials, launching your website and marketing it when you’ve launched.

Why Should you Hire RRSanchez?2021-05-20T23:18:40+00:00

There are many reasons. We’ve been doing graphic design for over 25 years, we have many happy clients all across the United States, not to mention our work speaks for itself. Visit our work section for more information.

I’ve Emailed you a Website Design – What’s Next?2021-04-28T22:55:30+00:00

We will contact you via e-mail within two business days with a price quote and may ask you for more details about your project. After we have all the information we need, we will begin the infrastructure process which includes: setting up your database, hosting and laying out the graphics. A preview website will be available online, so you can see it and give us your feedback. Upon approval, we will launch your new site and make it live to the public.

Who Owns the Copyright Once we Have the Work You’ve Done for Us?2021-04-28T22:53:46+00:00

Copyright is yours upon receipt of final payment. We do, however, reserve the right to use any work for promotional purposes and include our “Site by” at the bottom of your website in a discreet manner. All stock photography used on your website is licensed to RRSanchez through a royalty-free stock account. Those images may be purchased if needed.

What are Your Billing and Payment Terms?2021-04-28T22:53:13+00:00

50% of estimated graphic design and contingency costs are due upon beginning a project. Payment must be made before any work is started on a project. There are NO Refunds on deposits after two days, only design credit may be applied to the account in most cases. RRSanchez reserves the right to invoice the client at any time if the project extends beyond the projected completion date, or if the number of billable hours on the project exceeds the estimated project time. After the final payment for a website is received, any work thereafter will be billed at an hourly web rate.

What is Your “ReStart” Fee?2021-04-28T22:51:56+00:00

If your project is stagnant (no communication or progress) for 30+ calendar days, our “Restart Fee” in the amount of $350 will be applied to ensure that you are serious and committed to completing the project. This fee is applied each time your project has no progress for 30 days. NOTE: $100 of the $350 is applied to the final invoice. Fee subject to change without notice.

Do I Get a Vector File with the Logo Once Created?2021-04-29T03:17:55+00:00

YES, you get a print-ready PDF (vector), PNG file you can use on any background on the web or in Word and a JPG on white.

Our logo design can be used to complete stationery and brand marketing – including business cards, letterhead, envelopes, brochure design, websites, graphics for websites, direct mail design, email marketing, mailing labels, presentation folders and any other designs your business may require.

I Need Something Designed Immediately….Can you Help Me?2021-04-28T22:50:48+00:00

We can usually accommodate your rush job depending on how full our production schedule is. There may also be a rush fee applied to your invoice. Please call us.

Can you Host my Website?2021-04-28T22:50:16+00:00

Yes – we are your one-stop company to provide all your web services and fully backed by Site Ground. We can register your domain name – design your website – provide your web hosting and arrange your email accounts for you remotely.

Go to Top